FREE SHIPPING IN CANADA ON ORDERS $45+ / FREE SHIPPING FOR US ORDERS $75+

FAQs


How do I measure my bracelet size?

Wrap a flexible tape measure snugly (not tightly) around the part of the wrist where you intend to wear the bracelet. Write down the inches you've just measured. Add 1/2 inch to come up with the total length of your bracelet, from end to end.

How do I care for my jewelry?

When putting on and removing your bracelets, roll them on and off rather than pulling at them.  This will ensure that the bracelet won't prematurely stretch or break.

Avoiding contact with perfume, lotion, and water, will prolong the life of your jewelry.  Wearing your pieces during vigorous exercise or activity is not recommended as excessive sweat, chemical products and water can wear the elastic more quickly.

You can read more on our Care + Sizing page.

Do you offer free shipping?
Yes, we offer free shipping on all orders $45+ within Canada and $75+ in the USA.  This method of shipping is tracked.  If you need it faster there are expedited options available.

When will my order ship?
Once you have made a purchase, please allow 2-5 business days to process - all my items are handmade and made to order.  The shipping time is 7-10 days for standard shipping.  If you require faster service, please see our shipping page for more details.

Note:
We are shipping orders as usual.  However, due to current global situations, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. Note that we are not responsible for undeliverable packages.

Do you accept returns or exchanges?

Beneva Designs sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances.  You can read more on our Refund + Exchange Policy page.

What type of payments do you accept?

We accept major credit cards, Apple Pay, Google Pay, and PayPal.

Do you offer wholesale?

Yes, we offer wholesale.  Please email info@benevadesigns.com for more information.